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Database, FMW, Enterprise Manager, TimesTen In-Memory Database, and OCS Software Error Correction Support Policy (Doc ID 209768.1)

Last updated on NOVEMBER 30, 2018

Applies to:

Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Database Cloud Schema Service - Version N/A and later
Information in this document applies to any platform.
Oracle Application Server 10g Enterprise Edition




Details

The linked document defines the methods and policies by which error correction support is provided to customers.  For purposes of this document supported means that Oracle will provide error correction support. Oracle Support also provides product assistance to customers outside of error correction support. This document does not apply to product assistance support.

Click here to view the policy document.

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Recent Changes

Version 29 adds TimesTen new versioning scheme, first used for DB 18.1

Version 2.8d adds information regarding Release Updates and Release Update Revisions, first used for DB 12.2.0.1

Version 2.8 adds Mobile applications and Mobile Application Framework. defines Snapshot Point-In-Time patches

Version 2.7e adds Oracle TimesTen In-Memory Database to the covered products.

Version 2.7d contains a change to the patching support overlap when the second and later patch sets are released for the Oracle Database - support for previous patch level (e.g. 11.2.0.2) is now two years for the second and third (and subsequent) patch sets instead of one.  Overlap of support when the first patch set is released remains at one year. See Appendix A.1 for details.

For your convenience we publish the dates for end of patching for all current Database patch sets in Release Schedule of Current Database Releases (Doc ID 742060.1) and for Fusion Middleware patch sets in Error Correction Support Timelines for Oracle Application Server (Fusion Middleware) (Doc ID 944866.1).  This is the first place to look when there is any question about how to interpret the Error Correction policy with respect to particular Database patch sets.  Similar documents for other product lines are listed in the respective sections of Appendix A.

Version 2.7 is a complete revision of the policy document.  Although no policies have changed since the previous version, we standardized nomenclature for patching, changed the document to be less Database-centric, and generally brought it current with Oracle's current patching practices.

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