Unable To Attach "View" To Facebook Page

(Doc ID 2097788.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : N/A version, Content and Apps

The user has attached Facebook profile to SRm, but still is not getting an option to attach the view to Facebook App.

"Sorry! To be able to do that, your SRM profile needs to be linked with a Facebook account."

The issue can be reproduced at will with the following steps:
1. Go to W&A -> Profile
2. Attach Facebook profile to SRM
3. Go to C&A -> Connections
4. Click on Attach View
The pop up shows the error

The issue has the following business impact:
The campaign is set to go live on 2nd February. This is an important season for Malaysians and not having a campaign to go along with the festivities will not be good for our overall branding.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms