Unable To Attach "View" To Facebook Page (Doc ID 2097788.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Content and Apps


The user has attached Facebook profile to SRm, but still is not getting an option to attach the view to Facebook App.

ERROR
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"Sorry! To be able to do that, your SRM profile needs to be linked with a Facebook account."



STEPS
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The issue can be reproduced at will with the following steps:
1. Go to W&A -> Profile
2. Attach Facebook profile to SRM
3. Go to C&A -> Connections
4. Click on Attach View
The pop up shows the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The campaign is set to go live on 2nd February. This is an important season for Malaysians and not having a campaign to go along with the festivities will not be good for our overall branding.

Cause

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