Email Attachment Corrupt And Cannot Be Opened When Filename Contains Non-Western Characters in Instantis EnterpriseTrack (Doc ID 2098190.1)

Last updated on JANUARY 19, 2016

Applies to:

Instantis EnterpriseTrack - Version 15.1.0.0 and later
Instantis EnterpriseTrack Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When sending an e-mail from a project with a file containing non-Western characters, the attached file in the e-mail ends up as corrupted and cannot be opened. The filename also becomes random symbols or question marks.

Cause

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