Commerce Cloud Agent Customer or Order Search Fails, Error Message is 'Search client failed to fetch the records. Return code: 100001' (Doc ID 2098204.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Customer or Agent Order Search doesn’t work.


Example, search for Orders in Agent tool, receive an error “Search client failed to fetch the records. Return code: 100001”.

  1. Go to the Agent tool url and login into tool.
  2. Click on Orders (tab) for Order Search screen
  3. In “Order #”, enter order number, example o10059.
  4. Receive Error: Search client failed to fetch the records. Return code: 100001

Cause

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