Error When Clicking the Submit Action After Upgrading to 2015 R2 [Unknown Error] (Doc ID 2098626.1)

Last updated on JUNE 15, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 to 2015 R2 Update 1 [Release 2015]
Information in this document applies to any platform.

Symptoms

There is unknown error showing up after click submit action in a quote after the site upgraded to 2015 R2. The error message is listed below:

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2016-01-05 15:39:59.
Unknown Error

This issue only happens if the Required in Sequence is checked on the first level of approval reasons of the submit action.

Changes

 The site is upgraded to 2015 R2.

Cause

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