Field Removal from Outlook Does not remove Validation (Doc ID 2099271.1)

Last updated on JANUARY 26, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

Account ID removal doesn't remove the Account ID validation (Contacts & Accounts Objects) - Outlook

Customer removed Account ID fields from both Accounts and Contacts objects in outlook pages->default layouts. However when creating Account or Contact in Outlook, the Account ID validation is still triggered. They do not need the field or the associated validation in Outlook.

ERROR
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In Create contacts form -> Party Number is required
In Create accounts form -> Account ID is required

STEPS
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The issue can be reproduced at will with the following steps:
1. In app composer, remove Account ID field from App composer -> Standard Objects -> Account -> Pages -> OL -> Default Layout and App composer -> Standard Objects -> Contact -> Pages -> OL -> Default Layout
2. Generate package and test changes in Outlook
3. In OL -> Create Sales Cloud Contact -> Open form -> It does not show 'Party Number' field anymore.
3. Create contact with minimum required fields and Save -> It throws error as 'Party Number is Required'
4. In OL -> Create Sales Cloud Contact -> Open form -> It does not show 'Account ID' field anymore.
4. Create account with minimum required fields and Save -> It throws error as 'Account ID is Required'

User has customizations but error is on standard fields

This problem does not lead to sync errors from Web UI -> Outlook because account ID is assigned by the system even if no party ID is provided

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create account and contact from Outlook, this is critical functionality for their UAT on 25th Jan.

Cause

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