Create Account Form In Outlook Throws Error 'Name Is Required'

(Doc ID 2099425.1)

Last updated on MAY 12, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

When creating an Account form in Outlook, it throws error 'Name is required' even if all fields including Account Name have values.

In Create accounts form -> Name is required

The issue can be reproduced at will with the following steps:
1. In OL -> Create Account -> Open form -> Enter all required fields including Name.
2. Click Save, it shows error 'Name is required'.

User has customizations but error is on standard fields.

The issue has the following business impact: Due to this issue, users cannot create account from Outlook.


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