Create Account Form In Outlook Throws Error 'Name Is Required' (Doc ID 2099425.1)

Last updated on MAY 12, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

When creating an Account form in Outlook, it throws error 'Name is required' even if all fields including Account Name have values.

ERROR
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In Create accounts form -> Name is required

STEPS
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The issue can be reproduced at will with the following steps:
1. In OL -> Create Account -> Open form -> Enter all required fields including Name.
2. Click Save, it shows error 'Name is required'.

User has customizations but error is on standard fields.

BUSINESS IMPACT
-----------------------
The issue has the following business impact: Due to this issue, users cannot create account from Outlook.

Cause

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