Internal Server Error on Engage - 24 Jan 2016 (Doc ID 2099645.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

There is an error trying to access SRM Engage

ERROR
-----------------------
There is an Error trying to access Engage.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into SRM
2. Navigate to Engage

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents cannot respond to user posts & comments.

 

Cause

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