Internal Server Error on Engage - 24 Jan 2016

(Doc ID 2099645.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : Engage

There is an error trying to access SRM Engage

There is an Error trying to access Engage.


The issue can be reproduced at will with the following steps:
1. Login into SRM
2. Navigate to Engage


The issue has the following business impact:
Due to this issue, agents cannot respond to user posts & comments.



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