Price Book Scripts Not Triggered For Sales Representatives (Doc ID 2099660.1)

Last updated on MARCH 18, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Sales Forecasting, Only sales admin is getting the estimated price automatically and not sales Reps though the script is written

EXPECTED BEHAVIOR
-----------------------
Sales representative should get estimated price in revenue line automatically as the script to automatically populate the price is written

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
-- Log in with Admin user
-- Create an opportunity
-- Add a revenue line
-- Select a product
-- The estimated price is automatically populated.
-- Log in again with Sales Representative
-- Create an opportunity and tried to add revenue product to it.
-- The Estimated price is not populated directly though the script has been written by the admin.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,Sales representative have to select the estimated price manually even though the script to automatically populate the price is written

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms