End Date Must Be Later Or Equal To The Start Date (Doc ID 2099825.1)

Last updated on JANUARY 25, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

When attempting to sync Outlook with OSC the following error occurs.

ERROR
-----------------------
[ERROR] [sync_issue]: Updating error of 'activity' object on storage 'Remote': object_locked (FusionSyncronizebleType error: Object type: activity
Les détails de l'erreur sont disponibles dans les fichiers journaux de l'application.
JBO-27023: Failed to validate all rows in a transaction.JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000005054445 ] in ActivityEOJBO-FND:::FND_CMN_END_ERLY_EQ_STRT_DATE: The end date must be later than or equal to the start date.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Start sync
3. Sync fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync successfully

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms