Unable to Access Commerce Cloud Sites with TLS 1.2 Disabled in Browser (Doc ID 2100241.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Accessing an Oracle Commerce Cloud Service (OCCS) site (storefront, admin, agent, etc.) from an older browser or one that has TLS v1.2 disabled will fail with the following message in the browser:

The browser title will also state "TLS Cipher Negotiation Error Page".

Cause

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