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Error Accessing Argus Global Home Page without Console Access (Doc ID 2100513.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety Cloud Service - Version 8.0 and later
Oracle Life Sciences Argus Safety - Version 8.1.1 to 8.1.1 [Release 8.1]
Information in this document applies to any platform.

Symptoms

 Users without Console Access are getting “Error Fetching User Details” error when accessing Argus Global Home Page.
The same users are able to access Argus Global Home Page if Console Access is enabled.

SSO is enabled and that the HTTP Header variable is configured in Console as "SM_USER"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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