No Tweets Coming Through To SRM - 25th Jan 2016 (Doc ID 2100522.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

On Monday 25th Jan 2016 the messages were taking too long to be pulled into SRM. Also, the users were unable to perform actions on the messages which had already appeared in SRM Engage



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into SRM
2. Navigate to Engage
3. Compare the latest messages with the native platforms of Facebook & Twitter

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are unable to use Engage for daily activities

Cause

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