Application Error In Accessing Employee Portrait (Doc ID 2100730.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Global Human Resources


Recently an employee has requested absence and it went for approval to his manager  . After manager has approved the absence request from email, employee has withdrawn the request.
Manager has approved the withdrawn leave from email, but this is not reflecting in employee view later when HR tried looking in Managers portrait , system started throwing error.
Please find attached steps to get application error.
 

ERROR
-----------------------
An application error occurred. See the incident log for more information.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Search for employee in person management
2. Click view portrait from Name


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, HR users cannot looking at Managers portrait.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms