Deleted Account Still Shows In Search and When Clicking On Them They Return an Error (Doc ID 2100973.1)

Last updated on JANUARY 28, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : Accounts, Contacts, Households

Deleted Account (Regional Office) still shows in All Accounts Saved Search
We deleted a number of Accounts (Regional Offices) in the system but when we come to search for an Account the deleted items still show in the Search screen.

We performed the deletion by the following method:
Accessed the record via Regional Offices (Accounts) object details screen:
-Actions
-Delete Account
 

ERROR
-----------------------
When drilling in an inactive account from the list an error popup in the foreground:
An Application error occurred. See the incident log for more information
Customer comment:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to account icon
2. the list is displayed using a search 'All Accounts'
3. You can see all account including the deleted ones
4. An error pops up if you drilldown on an inactive account

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see all accounts in the list including the inactive ones and when they drill down on an inactive one they get an error

Cause

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