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FAQ: SRM Eloqua Integration (Doc ID 2101022.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Purpose

This document provides an in-depth explanation into the integration between Social Relationship Management (SRM) and Eloqua. It contains detailed information on the different features of SRM, the respective installation instructions, what information is required to troubleshoot, and resolutions to common issues and questions.

Details

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In this Document
Purpose
Details
 What is SRM?
 Information Required for Troubleshooting (include in Service Request):
 Common Questions and Issues with SRM Integration:
 Questions:
 Question: How do I push a landing page to SRM through the SmartCap service?
 Issues:
 Issue: Pushing a landing page to the SRM SmartCap service is not working
 Issue: Tags from Eloqua campaigns are not coming across to SRM 
 Example of Eloqua-SRM Integration Process
 Related Reading
References

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