Repeat Instances Of Snippet In Website Results (Doc ID 2101475.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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There are more than one snippets showing up in Dashboard for the message received.


EXPECTED BEHAVIOR
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If there is only one occurrence of searched keyword in an article, it should appear appear only once on Dashboard under that topic


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Topic
2. Keep the search criteria as some keywords
3. Activate the Topic
4. Tweet/Blog & mention the keyword only once in the blog/
5. Check the Topic on dashboard for the snippets.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust the number of snippets available for the Topic

Cause

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