Cloud Apps: Cloud App Only Processing Some Contacts (Doc ID 2101593.1)

Last updated on JANUARY 25, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

Only some contacts are processing through a cloud app step. The contact is simply stuck in the step with no action occurring, while other contacts have processed through without issue.

Cause

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