Copy to Favorites Leads to Error: "itemID cannot be longer than 4000 characters" (Doc ID 2102330.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 Update 1 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a Favorite from Configuration or Commerce, the following error is presented to the user:

"itemID cannot be longer than 4000 characters".

In bm.log, a slightly longer message is available:

28 Jan 2016 18:19:58,854 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:1912) - itemId cannot be longer than 4000 characters.
28 Jan 2016 18:19:58,854 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:1914) - Reporting Runtime error (class com.bm.xchange.db.BusinessLogicException): itemId cannot be longer than 4000 characters.
itemId cannot be longer than 4000 characters.


This error prevents the creation of the Favorite.

Cause

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