BI Showing Wrong Resource Hierarchy

(Doc ID 2102613.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer has created a report using CRM - Pipeline Subject area selecting Resource Name column for all hierarchy levels from Employee/Sales Resource Hierarchy folder.
But the result is showing only one user for all levels.

Trying to run the out of the box similar report from /shared Folders/Sales/Subject Area Contents/Saved Queries - OTBI/My Subordinate Resource ID List customer gets no results.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms