BICS User unable to: login to VA; or modify their permissions, or create content in their home directory (Doc ID 2102684.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Business Intelligence Cloud Service - Version 15.2.4.0.0 and later
Information in this document applies to any platform.

Symptoms

BICS user is getting "Error: Set Preference" while updating Product Tour preference under “My Account” link;   or
User is unable to login to Visual Analyzer;  or

User is unable to save content in their catalog directory with error like

"Exception occurred when saving user preferences to the catalog access denied for user to path  ....   "

Changes

 Routine Cloud maintenance such as updating the software may sometimes cause this issue.

Cause

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