Unable To Install Sales Cloud Plugin (Doc ID 2102719.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms



Unable to install Sales cloud plugin

Customer is unable to update the sales cloud plugin for a user. He keeps getting a error message that there is another version installed and to go to add/remove programs to remove it before installing the updated version. OSC for Outlook Program is not available in Add/Remove Programs.

There was a per machine install that customer removed from the registry and the Appdata\roaming folder no longer contains a "Oracle" folder. But yet he continues to get an error when installing 3.06.19 version

ERROR
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Windows Installer Error: Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

STEPS
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The issue can be reproduced at will with the following steps:
1. Remove folder from registry



Cause

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