Unable To Install Sales Cloud Plugin
Last updated on JULY 27, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 1.0]
Information in this document applies to any platform.
Unable to install Sales cloud plugin
Customer is unable to update the sales cloud plugin for a user. He keeps getting a error message that there is another version installed and to go to add/remove programs to remove it before installing the updated version. OSC for Outlook Program is not available in Add/Remove Programs.
There was a per machine install that customer removed from the registry and the Appdata\roaming folder no longer contains a "Oracle" folder. But yet he continues to get an error when installing 3.06.19 version
Windows Installer Error: Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
The issue can be reproduced at will with the following steps:
1. Remove folder from registry
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms