Application Crashes When Trying To Load List Of Users To Share Folders (Doc ID 2103058.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to share a folder in Oracle Documents Cloud, the list of users is not loaded, crashing the web page.

I. Interface: Oracle Documents Cloud - web interface

>> Steps executed:
1. Log in to Oracle Documents Cloud
2. Click on a folder where the user is manager
3. Click "share" button"
4. On sharing information window, click "Add member"
5. Type the name or the first letters of the user account who is to be added as member to the team

>> Result expected: to show a list of users where one can be picked to be added to the team.

>> Result obtained: when system tries to retrieve the list of users, the web page crashed. The list is not shown and the web page gets locked. No other action is possible but to close browser and open again.

>> Nr attempts: 8

>> Other similar situations: operation in IE v11, operation in Firefox v47, operation in both browsers after cleared cache and history browser data, other Oracle Docs user (folder owner) in other computer trying the same operation - all resulted the same.


II. Interface: Oracle Documents Cloud - desktop application

>> Steps executed:
1. On Win Explorer, select a synchronized folder where user is manager
2. Right click for Oracle Documents menu
3. Click the share option
4. On sharing information window, click "Add member"
5. type the name or the first letters of the user who is to be added as member to the team

>> Result obtained: when system tries to retrieve the list of users, the application crashed. The list is not shown and the window does not respond. Oracle Documents crashes and is closed, being removed from windows service tray.

>> Nr attempts: 4

>> Other similar situation: re-synchronized the folder to be shared before trying the same operation - all resulted the same.

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‚ÄčNote: the operation has been executed successfully in all the interfaces and situations listed above a few days ago, to different folders including those from this test.

Cause

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