R10 Link To Open Quotes And Orders Does Not Return Values (Doc ID 2103078.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Edit Accounts

ACTUAL BEHAVIOR
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From Account Summary page, Clicking "Open Quotes and Orders" do not result any data and displays blank screen.

EXPECTED BEHAVIOR
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Summary page should show the data correctly as does the sub tab within Edit Account shows.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Application > Account
2. Drilldown into the Account
3. In summary page, click on Open Quotes and Orders and is displaying blank screen.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, you are unable to access Quotes data from the Account Summary page.

Cause

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