Payroll Calculation / Process Struck in Running status. (Doc ID 2103874.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Global Payroll

ACTUAL BEHAVIOR
---------------
Payroll Calculation Job is struck in Running for 9 Hours with out any Progress.

EXPECTED BEHAVIOR
-----------------------
Expect the payroll run to completed .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. SUbmit Payroll Calculation Flow

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Complete the Payroll Run

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms