Removing Messages From SRM Engage (Doc ID 2104306.1)

Last updated on APRIL 28, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

SRM -> Engage -> Open message

Customer would like to have an option to remove customer FB DMs inside the message thread. It's a function that Facebook is offering from the direct page but it will be simpler to be able to do that from within SRM rather than going to FB page, search for the customer and delete it from there.

 

Cause

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