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Delete Direct Messages From SRM Engage (Doc ID 2104306.1)

Last updated on APRIL 11, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

How to be able to remove Facebook DMs inside the message thread directly from SRM?

This is possible natively from Facebook, but it will be simpler to be able to do that from within SRM rather then going to Facebook page, search for the customer and delete it from there.

Solution

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