Click To Call Fails To Action After Phone Number Is Entered On The GUI. Blank Page is displayed on Submit. (Doc ID 2104643.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Call Infrastructure

ACTUAL BEHAVIOR
---------------
Nothing happens after entering number and submitting

EXPECTED BEHAVIOR
-----------------------
Call should attempt to connect

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Bring up call GUI
2. Enter phone number and 'Submit'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot connect with customer

Cause

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