Messages Take More Than 10 Minutes To Load (Doc ID 2105215.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
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Message comments take indefinite time to load. The issue happens with certain messages only, not all.


EXPECTED BEHAVIOR
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The post as well as its comments should load in reasonable time.


STEPS
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The issue can be reproduced at will with the following steps:
1. Open the message URL in a new browser tab
2. Login with valid credentials if asked for details.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to reply to a monitored post

Cause

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