Have A Transaction Stuck In 'pending' State (Doc ID 2106339.1)

Last updated on DECEMBER 10, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Currently Manage Employment > Edit is disabled for worker person number = 40002412 person id = 100000000436763 apparently due to Transaction_ID = 300000012372387 which is stuck in the 'pending' state after an HR admin edited some information through Manage Employment.
I looked for the transaction in BPM Worklist but it is not displayed there so I referenced this Oracle doc 1478280.1 to troubleshoot this issue; this entails updating a table in the database which only Oracle has access to.

Cause

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