Quick Post Short Url Not Working in Social Station Dashboard (Doc ID 2107382.1)

Last updated on FEBRUARY 24, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Social Station

ACTUAL BEHAVIOR
---------------
The shortened URLs created using the Social Station Publish, are not working


EXPECTED BEHAVIOR
-----------------------
The URLs should work irrespective of where they are created from.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Go to Social Station
- Create a Post
- Copy a URL & paste in the URL section
- Click on Update & Shorten
- Use the shortened URL ---> Does not work

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Short URLs using the functionality & are forced to follow the long cumbersome process of creating draft posts.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms