Cannot Upload CSV For Adding New Users (Doc ID 2107401.1)

Last updated on FEBRUARY 24, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Workflow and Automation

There is an error when trying to upload the csv of users for invitation to SRM


ERROR
-----------------------
The CSV file you have provided could not be parsed. Please check the content and try again.




STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Workflow & Automation -> Users
2. Click on "Invite Users"
3. From the popup download the csv template
4. Update the csv with user's information
5. Upload the template


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to be added manually one by one

Cause

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