Geography Territory Assignment Is Not Working as Expected for Account (Doc ID 2107875.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

On : 11.1.10.0.0 version, Territory Management, Quotas

When attempting to run territory assignment

the Accounts are assigned to wrong territories


STEPS
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The issue can be reproduced at will with the following steps:
1) Geography validation is set to Error:
  
2) Geography dimension is enabled for Sales Account:
 
3) Geographies are added into territories:

4) Ran “Validate Geographies of Addresses Against Master Geographies”:
 
5) Ran “Refresh and Promote Dimension Members”:

6) Load and Activate dimensions:
 
7) Created new Customer with this geography:

8) Assign territories, assigned territory is wrong:


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the account is assigned to wrong territory

Cause

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