Application experienced technical difficulties. Please check your user info and try again while synchronizing Outlook with OSC (Doc ID 2107892.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

Why does login to Sales Cloud for Outlook fail with "Application experienced technical difficulties. Please check your user info and try again"?
 

Though the user name and password is correct.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms