W&A: Plugins errors - "Invalid Credentials" or "Unable to connect to endpoint" (Doc ID 2108081.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Oracle Social Engagement and Monitoring Cloud Service
Information in this document applies to any platform.

Symptoms

Workflow and Automation > Plugins tab.

User receives error "Invalid Credentials" or "Unable to connect to endpoint" when entering new credentials for any plugin, or trying to update existing credentials.

Plugins available for credential setup: ORACLE SERVICE CLOUD, SIEBEL, CRM ON DEMAND, CUSTOM BIT.LY


ERROR
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"Invalid Credentials" or "Unable to connect to endpoint"

STEPS
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The issue can be reproduced at will with the following steps:
1. Select Bundle
2. Navigate to Workflow & Automation
3. Navigate to the Plugins tab.
4. Set the fields for the appropriate plugin to the value provided by customer.
5. Select Save.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the intended integration, as connection is not possible.

Cause

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