Territory Based Assignment is Not Working For Leads (Doc ID 2108394.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

After configuring the Territory setup for Leads, the territory assignment is not working properly

 

Reproducible Steps

1. Log into Fusion Applications

2. Navigate to Leads

3. Create a lead with all the details like account and contact

4. Click on "reassign" option under Actions button

5. Lead is not getting assigned to any territories, but getting message stating territory assignment job is done.

Cause

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