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Prepayment struck in MANUAL PAYMENT ADJUSTED instead of PAYMENT CANCELLED status (Doc ID 2108430.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Payments

ACTUAL BEHAVIOR
---------------
One payment is struck in MANUAL PAYMENT ADJUSTED instead of PAYMENT CANCELLED status

EXPECTED BEHAVIOR
-----------------------
Payment should have gone to PAYMENT CANCELLED status so that it can be voided

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Step 1: Create prepayment
- Step 2: Pay for prepayment
- Step 3: Void the payment, but account is wrong event
- Step 4: The prepayment is still paid, can not pay for it

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Void the payment.

Cause

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In this Document
Symptoms
Cause
Solution
References


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