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Email Tasks Undeliverable (Doc ID 2108522.1)

Last updated on JANUARY 25, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Activity Management

Email notifications are undeliverable

ERROR
-----------------------
us-smtp-inbound-1.mimecast.com
Remote Server returned ''

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Log in to the application
2) Open an Account
3) Add a team member to the resources tab of the Account page
4) Receive email undeliverable notification

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send notifications and the recipients are not receiving the intended communication for them.

Cause

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