Application Error Message Appears due to custom errors generated by triggers on opportunity object (Doc ID 2108695.1)

Last updated on MARCH 15, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Opportunities

Error message appears after a special scenario

- Create an opportunity
- Set it to Close\Won + Save : Popup message displaying required fields
- Fill Required fields excepted "Primary Contact" + save : Popup message displaying that it misses Primary Contact
- Fill "Primary Contact" + Save : Message d’erreur (please see attachments).


ERROR
-----------------------
1.
The selected opportunity account is invalid
Cause The account selected or passed in is not valid
Action Select a valid account to proceed.

2.
An application error occurred. See the incident log for more information.

3.
An application error occurred. See the incident log for more information.

An application error occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 2487, Server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Create an opportunity
- Set it to Close\Won + Save : Popup message displaying required fields
- Fill Required fields excepted "Primary Contact" + save : Popup message displaying that it misses Primary Contact
- Fill "Primary Contact" + Save : Message d’erreur (please see attachments).

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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