Last updated on FEBRUARY 20, 2016
Applies to:Oracle Fusion Sales Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On : 22.214.171.124.0 version, Opportunities
Customer implemented multiple BUs.
Any they created a hierarchy of organizations and they have associated the organizations with BUs.
Each organization has a manager and a team.
Manage Common CRM Business Unit Profile Options > HZ_ENABLE_MULTIPLE_BU_CRM = 'Yes'
Manage Common CRM Business Unit Profile Options > HZ_DEFAULT_BU_CRM = 'ROOT BU'
- Root Organization
> Child_1 Organization (associate with CHILD_1 BU)
> Child_2 Organization (associate with CHILD_2 BU)
Organization: Root Organization
is associated with BU
> ROOT BU
> CHILD_1 BU
> CHILD_2 BU
Name : TEST_Oppty
Opportunity Number : 10001
OPTY_ID : 300000001111111
was associated with 'CHILD_1 BU'
Admin_1 who is a Sales Administrator of 'Child_2 Organization'
Is able to search and access 'TEST_Oppty' Opportunity is associate with 'CHILD_1 BU' which in turn belong to 'Child_1 Organization',
even though Opportunity is not part of Admin_1's Organization i.e 'Child_2 Organization'
But, the following document does suggest
Oracle Sales Cloud: Managing Multiple Business Units (Doc ID 2015552.1)
Admin Access. Sales administrators can only access objects in the BUs they are associated with.
Admin_1 should not be able to see Opportunity associate with other's BU.
The issue can be reproduced at will with the following steps:
Opportunity > Search >
The issue has the following business impact:
Due to this issue, Sales admin can see others BU data as well.
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