User Unable to Reset Eloqua Password: 'Invalid Password Link' Error (Doc ID 2109051.1)

Last updated on MARCH 09, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

 After receiving a password reset email sent by a customer administrator, a user is unable to change their password. Instead, they are presented with an Invalid Password Link error.

Cause

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