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User Unable to Reset Eloqua Password: 'Invalid Password Link' Error (Doc ID 2109051.1)

Last updated on DECEMBER 23, 2022

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

After receiving a password reset email sent by a customer administrator, a user is unable to change their password. Instead, they are presented with an Invalid Password Link error.

Cause

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In this Document
Symptoms
Cause
Solution
 Resend the Password Reset Email to the User
 Globally Adjust the "Forgot Password Reset Time in Minutes" Setting


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