Contact Is Not Auto Populated On Creation Of Leads From Contact Detail Page
(Doc ID 2109386.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : NA version, Leads, Sales Campaigns
ACTUAL BEHAVIOR
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When creating Lead from navigating to Contact> Leads> Create Lead, the related Contact is not linked to the lead, as we can see in the Lead Creation page.
EXPECTED BEHAVIOR
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When creating Lead from navigating to Contact> Leads> Create Lead, the related Contact is linked to the lead, in the Lead Creation page.
STEPS
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The issue can be reproduced at will with the following steps:
1.Edit Contact
2.Go to Leads subtab of the contact
3. Click on Create Lead. Notice Contact field is empty.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |