HyperLink To Record in Email Template Redirecting In Desktop UI (Doc ID 2109828.1)

Last updated on MARCH 11, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Leads, Sales Campaigns

When the hyperlink on the Lead Number is clicked in the e-mail received while creating a Lead, it always opens up Desktop UI, not Simplified UI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud Application
2. Create a Email Template for sending emails when a Lead is created.
3. Insert Hyperlink as Sales Lead in the email body
4. Create a Work flow that will trigger the email
5. Create a Lead so that the email is triggered
6. Once the email received, click on the hyperlink 'Sales Lead'.


Cause

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