Incorrect Thumbnail for the video after Video gets published to Facebook (Doc ID 2109923.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------
The thumbnail posted on the post for the video on the Facebook post is different than the one selected by the author while creating the post using SRM Publish.


EXPECTED BEHAVIOR
-----------------------
The post should be published exactly the way it is shown in Publish Preview.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Publish
2. Create a new post
3. Add a video to the post
4. Publish the post to Facebook

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the users cannot trust the post to be published the way it is desired

Cause

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