OUTLOOK: Add-in is not starting on machine with two Outlook versions installed (Doc ID 2110246.1)

Last updated on FEBRUARY 24, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

 

Add-in is not starting on machine with two Outlook versions installed (e.g. Outlook 2010 and Outlook 2016)

General log contains similar information:

General log

[16-02-04 14:21:57.310591,T98056] [info]  [entry]: --- logging is initialized ---
[16-02-04 14:21:57.310591,T98056] [info]  [gen]: Product:  ver. 3.6.19.0 (32 bit)
[16-02-04 14:21:57.310591,T98056] [info]  [gen]: Platform: SD3 platform for Outlook ver. 3.28.9000.2027 (32 bit), Oct 15 2015
[16-02-04 14:21:57.310591,T98056] [info]  [gen]: System: 6.2.9200 (), Language ID 1040 (it_IT)
[16-02-04 14:21:57.310591,T98056] [info]  [gen]: Module: C:\Users\Usrername\Roaming\Vendor_name\Product_name\bin\SD3Outlook.dll
[16-02-04 14:21:57.310591,T98056] [info]  [gen]: Profile: C:\Users\Username
[16-02-04 14:21:57.310591,T98056] [info]  [gen]: Host Application: Outlook ver. 14.0.0.7165, Language ID 1033 (en_US)
[16-02-04 14:21:57.341844,T98056] [info]  [gen]: Logging: general=[INFO], exception=[OFF], crash=[ON], soap=[ON], sync=[ON]
[16-02-04 14:21:57.638734,T98056] [info]  [Profile Manager]: Outlook profile: Outlook, Allowed profile: Outlook. Application enabled
[16-02-04 14:21:57.763740,T98056] [info]  [MSI tools]: Following Outlook versions were found:
[16-02-04 14:21:57.763740,T98056] [info]  [MSI tools]: Component: Outlook 16, 32 bit, Outlook exe path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
[16-02-04 14:21:57.763740,T98056] [info]  [MSI tools]: Component: Outlook 14, 32 bit, Outlook exe path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
[16-02-04 14:21:57.763740,T98056] [info]  [MSI tools]: Highest Outlook version detected: 16.0.6366.2062 32 bit
[16-02-04 14:21:57.763740,T98056] [warn]  [Application Site]: A newer version of MS Outlook was found: 16. Use this version to run the product. Currently used version: 14
[16-02-04 18:34:30.825269,T98056] [info]  [logf]: Beginning application shutdown
[16-02-04 18:34:30.872151,T98056] [info]  [entry]: --- logging is finished ---

Cause

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