Error : JBO-25072 - Sales Cloud - CPQ Integration Error

(Doc ID 2110373.1)

Last updated on FEBRUARY 17, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, CX Integration

Sales Cloud - CPQ Integration error

We did CPQ Test pod refresh from Production pod and we set SSO configuration again.
We confirmed that Sales cloud and CPQ are integrated basically, but error occurred when clicking "Update Opportunity" button.
I attached screenshot.


The issue can be reproduced at will with the following steps:
1. Open an opportunity
2. update it
3. see the error

The issue has the following business impact:
Due to this issue, users cannot Update Opportunity after CPQ integration with OSC


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms