Resolution Of A Video Uploaded Through SRM On FB Is Very Low

(Doc ID 2110377.1)

Last updated on MARCH 02, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Publish

The Video uploaded through SRM Publish is compressed & thus, the pixels on the video blur out. Because of this, the features & the colors on the uploaded video are not the same as compared to the video uploaded directly on Facebook.

If the video sources are same, the quality of the videos should also remain same - whether they are uploaded natively from Facebook or through SRM.

The issue can be reproduced at will with the following steps:
1. Create a post on Facebook uploading a video
2. Create a similar post from Oracle SRM with the same video
3. Compare the video quality on both the posts.

The issue has the following business impact:
Due to this issue, the experience that the users receive is different.


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