Resolution Of A Video Uploaded Through SRM On FB Is Very Low (Doc ID 2110377.1)

Last updated on MARCH 02, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------
The Video uploaded through SRM Publish is compressed & thus, the pixels on the video blur out. Because of this, the features & the colors on the uploaded video are not the same as compared to the video uploaded directly on Facebook.


EXPECTED BEHAVIOR
-----------------------
If the video sources are same, the quality of the videos should also remain same - whether they are uploaded natively from Facebook or through SRM.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a post on Facebook uploading a video
2. Create a similar post from Oracle SRM with the same video
3. Compare the video quality on both the posts.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the experience that the users receive is different.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms