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After Duplicating a User Account with OIM/FA, OSN Still Shows the Incorrect User Information (Doc ID 2110556.1)

Last updated on APRIL 18, 2023

Applies to:

Oracle Social Network Cloud Service - Version 11.1.9.0.0 and later
Information in this document applies to any platform.

Symptoms

 A UserID which was changed by creating a new account using Oracle Identity Management (OIM) or Manage Users in Fusion Apps (FA) resulted in two users in Oracle Social Network (OSN) and the inability to access OSN.

Changes

 User account was duplicated to reflect changes in email address and UserId

Cause

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