Inconsistent and Inaccurate Sync Updates from Oracle Document Cloud Sync Manager (Doc ID 2110594.1)

Last updated on FEBRUARY 26, 2016

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 to 14.1.0.0.0
Information in this document applies to any platform.

Symptoms

The Oracle Document Cloud Sync Manager is providing inconsistent messaging from the Sync Manager and Icons in the toolbar.

Some issues:

In some cases it will say 'Sync is up to date' in the Bottom Grey Bar but individual folders will show that they are still syncing. We have also seen where all individual folders show they are complete and the
Sync Manager says still syncing in the Bottom Gray Bar.

We have seen numerous icons in the toolbar, and each icon will communicate something different. Some icons will say Sync Is Up To Date and other icons say it is still syncing. The icons that say it is still syncing typically have different numbers of items left. For example one will say Syncing 11 of 50, another will say Syncing 391 of 765.

Cause

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