IMAGING: PO Matched Invoice Goes On Incomplete Invoice Hold Although There Is Nothing Missing (Doc ID 2110845.1)

Last updated on MAY 18, 2023

Applies to:

Goal

On : 11.1.9.2.0 version, Manage Invoices-Audit Invoices

PO matched invoice goes on Incomplete Invoice hold although there is nothing missing

The invoice was scanned in through the invoice imaging where it picked up the proper PO number. The 2 lines on the PO had previously been received. The invoice matched the 2 lines to the PO and the 2 lines totaled the exact of amount of the invoice. The "Validate Invoices" ESS job was run and the expectation is this invoice would be validated automatically because everything matched properly.

However, the invoice was not picked up by the "Validate Invoices" ESS job. The invoice remains on "Incomplete Invoice" hold although there is no information missing. When user goes in to edit invoice and selects Actions > Validate,

an error is received stating "This action is not applicable for the invoice in its current state."

Solution

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