SRM-Service Cloud Integration: Pending Incident Number

(Doc ID 2110982.1)

Last updated on JANUARY 04, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


Messages are not being sent to the Oracle Service Cloud. 

Pending Incident Number

The issue can be reproduced at will with the following steps:
1. Select send to Oracle Service Cloud on any Twitter message.
2. Status will show pending incident number.

The issue has the following business impact:
Due to this issue, users cannot send messages to the Oracle Service Cloud.


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