SRM-Service Cloud Integration: Pending Incident Number (Doc ID 2110982.1)

Last updated on APRIL 27, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

Messages are not being sent to the Oracle Service Cloud. 


ERROR
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Pending Incident Number




STEPS
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The issue can be reproduced at will with the following steps:
1. Select send to Oracle Service Cloud on any Twitter message.
2. Status will show pending incident number.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot send messages to the Oracle Service Cloud.

Cause

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